Workflow Automation110 · Module I · Lesson 02 of 5
Reading · 25 min

Reading: The case studies

Where automation has worked, and where it has not.

Reading

Harvard Business Review, 'Where AI Automation Actually Pays' (recurring series).

The best publicly-available case studies of where AI automation delivered and where it failed. The Scholar should be able to name three organizations whose automation initiatives failed and articulate the specific reason each did.

Reading

Primary and secondary sources for this lesson.