Operations
Turning inputs into repeatable output.
Operations is the discipline of turning inputs into repeatable output. This course teaches process mapping, constraint identification, and quality control at a working level.
You will finish with one improved process in your own firm, documented and measurable.
- 01
Draw a process map.
- 02
Find a bottleneck.
- 03
Design a control that keeps the process in specification.
- — None.
1–2 weeks · ~4 hours plus the Assignment.
- IModule · ~1.5 hours.
Process
The unit of operational thought.
A process is the unit of operational thought. Mapping it makes it improvable.
What You Will Be Able To Do- — Draw a process map.
- — Distinguish value-add from waste.
- — Time each step honestly.
Why hereYou cannot improve what you have not mapped.
- IIModule · ~1 hour.
Bottlenecks
The one place your capacity actually lives.
Capacity lives at one place. Find it before you optimize anything else.
What You Will Be Able To Do- — Identify the constraint.
- — Elevate it in the correct order.
- — Refuse to optimize elsewhere first.
Why hereOptimizing non-constraints is the most common operational mistake.
- IIIModule · ~1.5 hours plus the Assignment.
Quality
The systems that hold the standard.
Quality is a set of controls that hold the specification. Statistical thinking is the tool.
What You Will Be Able To Do- — Read a control chart.
- — Set control limits defensibly.
- — Improve one process end-to-end.
Why hereQuality that survives scale requires charts, not vigilance.
Every firm is capacity-limited by one thing. Find it. Elevate it.