514Course · Practitioner
Customer Success
The post-close institution.
Customer success is the post-close institution — the discipline of realized value. This course separates CS from support and account management, teaches the onboarding that reduces churn, and the QBR that produces expansion.
- 01
Distinguish CS from support.
- 02
Design an onboarding that reduces churn.
- 03
Run a QBR that produces expansion.
Pacing
1–2 weeks · ~4 hours.
- IModule
Foundations
- IIModule
Practice
- IIIModule
Applied