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612Course · Practitioner

Customer Support

The disciplined promise repaired.

The Course

Support is the disciplined promise repaired. This course covers tier design, channel selection, honest self-service, and the CSAT/NPS/CES distinction that most firms botch.

Outcomes
  • 01

    Design a support motion that scales.

  • 02

    Choose channels honestly.

  • 03

    Measure CSAT and resolution without theater.

Pacing

1 week · ~3 hours.